Teller Supervisor - Duncan, OK

Company Name:
First Bank & Trust Co.
EOE M/F/Vets/Disability Affirmative Action Employer
JOB SUMMARY: This position is responsible for managing and supervising the operations of the Bank Tellers at Duncan Main, 10th Motor Bank, and, Plato locations.
Greet customers entering the bank and direct customers to the appropriate area for assistance.
Supervise Tellers at multiple locations including providing input in directing and scheduling work, completing evaluations, interviewing, hiring, counseling, coaching, disciplining, and any other personnel issues
Responsible for staff training and development at multiple locations
Responsible for overseeing the order of cash from Federal Reserve for Duncan Main, 10th Street, Plato locations.
Serve as back up Teller and Vault Teller
Provide input on policy and procedural changes and updates
Provide exceptional customer service
Assist other Team Members as needed
Assist customers with account maintenance including printing temporary checks, accepting check orders, processing stop payments, accepting customer information (CIF) changes, transferring funds, etc.
Assist with unauthorized transactions, wires by completing appropriate forms.
Market bank products by determining customer needs from conversations or customer relationships.
Responsible for records retention, including the shredding of documentation as needed
Must be able to meet attendance and punctuality standards
Effectively work and cooperate with supervisors, co-workers and customers.
Follow the direction of supervisor.
Perform other duties and projects as required by management
High School diploma or equivalent
Minimum 2-3 years previous Teller experience, or equivalent related experience
Previous supervisory experience preferred
Strong verbal and written communication skills
Strong interpersonal skills: able to work well with a wide range of people
Strong coaching skills
Strong organizational and time management skills
Demonstrate dependability through good attendance and adherence to timelines and schedules
Strong follow through on projects and deliverables
Strong analytical skills
Strong problem-solving skills
Demonstrate resourcefulness and ability to take initiative in development and completion of projects
Strong sense of customer service
Strong proficiency in pc applications
This work is sedentary and requires the following physical activities:
Sitting and standing for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity
Frequent lifting (up to 50 pounds of coin, paper supplies or minor office equipment)
Driving to client locations and other sites as needed
Normal office environment
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
For complete job description and to apply please go to:
EOE M/F/Vets/Disability Affirmative Action Employer

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